Puget Sound Energy Payment Redesign
Redesign of User Billing Payment Process
Client
Copay Bank
Services
UX Designer
Industries
01 Researcher 01 Developer 01 UX Designer
Date
January 2023
Overview:
The Puget Sound Energy payment process redesign streamlines bill payments with a clearer layout, intuitive navigation, and faster payment options. Users can now easily view balances, set up auto-pay, and receive real-time confirmations, making energy payments quicker and more user-friendly.
Challenges:
Who are we solving for?
What are we solving?
What are our User Needs?
What is the end goal?
Design Process
Research
Features
Key Takeways
The results were staggering. Copay not only achieved its goal of simplifying banking but exceeded expectations in every aspect. User satisfaction soared as customers reveled in the seamless experience and lucrative rewards. The platform's user base grew exponentially, cementing Copay's position as a leader in the digital banking space.